SPA
At Kieri's Kandles, customer satisfaction is important to us. if there is an issue with your order, please contact us and we will do our best to make it right!
Damaged items:
If your candles arrives damaged or broken, please email us within 24-48 hours of delivery.
To help us resolve the issue, please include:
Photos of the damaged product
Photos of the shipping box and packaging
A description of all damaged items
This information helps us determine the best solution for your order.
Replacements/Refunds for damaged orders:
If a candle is broken in half or significantly damaged during shipping, you may be eligible for refund or replacement.
Shipping cost refunds may also be considered on case-by-case basis if the damage occurred during transit.
Returns:
Due to the handmade nature of our products, all sales are final. we do not accept returns or exchanges unless the item arrives damaged.
CONTACT US:
If you experience any issues with your order, please don't hesitate to reach out. we are committed to working with our costumers to find a fair solution. @ Kieris.kandles@gmail.com
I'm a great place to add more information about your product, such as sizing, material, care, and cleaning instructions. This is also a great space to highlight what makes this product special and how your customers can benefit from this item.
