At Kieri's Kandles, customer satisfaction is important to us. if there is an issue with your order, please contact us and we will do our best to make it right!
Damaged items:
If your candles arrives damaged or broken, please email us within 24-48 hours of delivery.
To help us resolve the issue, please include:
Photos of the damaged product
Photos of the shipping box and packaging
A description of all damaged items
This information helps us determine the best solution for your order.
Replacements/Refunds for damaged orders:
If a candle is broken in half or significantly damaged during shipping, you may be eligible for refund or replacement.
Shipping cost refunds may also be considered on case-by-case basis if the damage occurred during transit.
Returns:
Due to the handmade nature of our products, all sales are final. we do not accept returns or exchanges unless the item arrives damaged.
CONTACT US:
If you experience any issues with your order, please don't hesitate to reach out. we are committed to working with our costumers to find a fair solution. @ Kieris.kandles@gmail.com
